Terms & Conditions

Last updated: October 12, 2023

Refund Policy

All tickets bought from Malta Themed Tours, either online, through a third party or at our ticket office are non-refundable unless two conditions are satisfied :

  • cancelled at least 24 hours before the tour starts.
  • informed us in writing through email via [email protected]

Refunds will also be given if a tour is cancelled due to exceptional circumstances or due to certain weather conditions, we decide that there is a safety issue.

Privacy

Malta Themed Tours will never sell your personal information to any third party. We reserve the right to use data given to us for marketing and research purposes.

Changes To a Tour or Cancellation

 

Malta Themed Tours reserves the right to cancel a tours, make changes to any tour, or part of a tour, should circumstances beyond our control dictate. We will contact you if there are any major changes to a tour and will offer you the option of either switching to another date or tour, or of receiving a full refund. In the event of any last-minute changes, such as road closures or the omission of a previously advertised segment, we will notify you at the start of the tour.

We will make every reasonable effort to adjust the itinerary to accommodate such changes and ensure a fulfilling experience. Please note that such modifications do not constitute grounds for refunds, compensation, or legal claims. By participating in this tour, you acknowledge and accept these terms

Health & Safety / Liability Exclusion

 

Our guides are highly trained to ensure your safety during our tours and will notify you of any potential risks.

However, all tour participants are responsible for their own safety and well-being throughout the tour, as well as for the safety of their group members. By booking any tour with us, you are understanding, agreeing, and accepting our Terms and Conditions, you acknowledge and agree that Malta Themed Tours / Corsair Clothing Ltd will not be liable for any injuries (including personal injury), losses, or damages (whether direct, indirect, incidental or consequential), to you, your group members, or your personal belongings. The persons participating in the tour further agree to release the tour guide (and tour operator) from any liability, claims or actions arising from or related participation in any of our tours.

It is crucial to stay with your guide and group at all times during the tour and follow your guide. Wandering off or separating from the group may expose you to additional risks, for which Malta Themed Tours / Corsair Clothing Ltd will not be responsible.

If you have any medical conditions, injuries, or diseases that could affect your ability to participate in the tour, please inform us prior to the tour. This helps us make any necessary adjustments to ensure your safety and the safety of others, or to advise you not to book or participate in our tours. Failure to disclose such information may increase your risk of injury, for which we will not be held responsible.

We strongly encourage you to exercise caution when crossing roads due to cars, especially in unfamiliar locations, and to remain aware of your surroundings at all times including the ground you walk on. Due to the historical and often uneven nature of our tour sites, please be mindful of potential hazards such as uneven or slippery surfaces, low ceilings, steep steps, slippery steps, high steps, loose stones, or other obstacles. When using stairs, always hold onto banisters , wall or railings for your safety.

It is critical to follow all instructions and safety guidelines provided by our tour guides. Failure to do so could increase the risk of injury, for which we will not be held responsible. By participating in our tours, you agree to these terms and conditions and accept personal responsibility for your safety and the safety of your group.

Weather Conditions

Our tours operate regardless of weather conditions, whether it’s rain, shine, or fog. Please ensure that all members of your group are aware of this and dress appropriately based on the weather forecast. Bad weather does not constitute a valid reason for your cancelling a tour or requesting a refund. However, your safety is our top priority. If weather conditions present a significant risk, we may cancel or adjust the tour, and will inform you as soon as possible. In such cases, our policies for refunds or rescheduling will apply. Please refer to the ‘Changes to a Tour’ section above for more information

Disruptive Behaviour

Malta themed Tours reserves the right to refuse participation in a tour to anyone who is under the influence of alcohol or drugs. We also ask that you do not bring alcohol to drink on the tour.

Anyone whose behaviour is disruptive or is spoiling the enjoyment of a tour for other tour participants will be asked to leave the tour. No refunds will be given should this happen.

Marketing & Promotion

No recording tours or use of our material – It is illegal to record our guide speaking, to record our tours, use any of our photos, logos or other promotional material without the prior permission from Malta Themed Tours. We will take strong legal action to anyone that uses material without prior consent.

Photography and Marketing Consent – By accepting these Terms and Conditions, you consent to the use of any photographs or videos taken during the guided tours for marketing and promotional purposes by Malta Themed Tours. If you do not wish to be included in such materials, please inform us in writing prior to the commencement of the tour. In the absence of such written notification, it will be understood that you have granted permission for the use of your likeness in our marketing materials.

Disputes

Any dispute regarding any aspect of any of the services provided by Malta Themed Tours / Corsair Clothing Ltd shall only be settled under Maltese law and shall only be construed and interpreted in accordance with the Laws of Malta and the Parties submit themselves exclusively to the jurisdiction of the Maltese courts. By participating in our tours, you acknowledge and accept these terms.

 

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